Employment Program Manager: San Francisco

About the Organization 

In the San Francisco Bay Area, there are over 20,000 youth aged 16-24 who are historically excluded from the education, employment, and social support they need to successfully transition to adulthood. The events that occurred in 2020 caused the already growing opportunity gap to expand exponentially.    

Founded in 1981, New Door Ventures was borne out of the belief that by providing resources for youth to build foundational education and job skills, personal support, mentorship, and pathways to higher education and career opportunities, these young people can experience greater economic opportunity and stability in independent adulthood.  97% of New Door youth are low-income people of color who are experiencing barriers to employment and education.  

In 2020, 321 youth were served through our employment, training, alumni services, education, case management and graduate services.  As a result, 86% of youth were employed and/or in school six months after graduating from New Door’s programs. 

About the Program 

New Door’s San Francisco Employment Program is currently based in the Mission District. Our goal is for youth to gain exposure to the Bay Area workforce and have a positive work experience where they can build skills that lead to their next employment opportunity.  Youth participate in a two-week pre-employment training before starting a three-month paid internship. Youth participants work at one of more than 100 local businesses partnerships we’ve established. While in program, youth also engage in weekly employment skills workshops and 1:1 case management sessions.  

New Door clients represent a population youth who face barriers to employment. A typical client profile has a combination of critical risk factors: a background in foster care, justice system involvement, significant substance abuse histories, experience of homelessness, connection with gang activity, and lack of positive adult supports. New Door emphasizes an outcome-focused approach to youth development, and places high value on the power of relationships to transform the lives of our clients. 

About the Position  

The Program Manager leads a team of youth development specialists to provide services associated with the Youth Employment program, giving direction and oversight with day-to-day operations, program development, staff development and external relationships.  The Program Manager sets professional and operational standards for their team, with support from the Program Director. The Program Manager contributes to the development of agency strategy and implements elements of the strategy involving the Youth Development Department.  The role is designed to collaborate with other agency leaders to assure the effective implementation of youth development programming and the achievement of desired program outcomes. The Program Manager provides program leadership, guided by the NDV core values, that strengthens the culture in service to the youth participants and community partners. 

What Success Looks Like: 

  • Youth graduate from the program connected to next jobs and/or school opportunities 
  • The program manager meets targeted service level goals  
  • Youth Development Specialists are trained, coached, and held supportively accountable for reaching personal and agency goals  
  • All materials, resources, and equipment needed to implement the program are readily available for staff and youth participants  
  • Sustain existing and establish new relationships with current referral and community partners  
  • Increased retention of quality staff and recruitment of experienced professionals when needed 

Position Responsibilities: 

  • Supervise the youth employment program team, approximately 4-6 people  
  • Provide leadership in case management practice 
  • In cooperation with the Program Director, provide staff development and training 
  • Provide day-to-day management and supervision of staff and department operations  
  • Program Management  
  • Oversee operations of San Francisco programming, ensuring that program content is effectively delivered, that pre-employment trainings, case management and skill building workshops are effective and that desired outcomes are achieved  
  • Support program intake process to help ensure that youth participants meet enrollment criteria and target population goals  
  • Work with New Door’s Business Partnership team and employment partners to ensure strong communication and collaboration – add community partners 
  • In collaboration with the program director, develop relationships and partnerships with local youth serving organizations that can lead to participant referrals, specialized youth service referrals and program site partnerships 
  • Oversee operations of Youth Spaces assuring that activities are safe, well-supervised and consistent with agency policies and values 
  • Budget oversight 
  • Provide feedback on department budget in cooperation with Program Director 
  • Monitor team expenses and assure that department is within budget 
  • Case management and Client Support  
  • Provide guidance, oversight, task management for case management and client support services  
  • Develop relationships with community partners for referrals of youth participants and for complementary support services 
  • Program Development and Evaluation  
  • In collaboration with the Program Director, provide feedback on the development of annual plan program operating plan, and ensure program goals and objectives are met over the course of the year 
  • Ensure program evaluation projects and tasks are implemented with fidelity to ensure program quality  
  • Youth Development 
  • Serve as a content expert in the area of youth development and training to department staff and agency staff.  Advocate for excellent youth development practice in all program services and operations 
  • Support development of workshop curriculum and training 
  • Work with department leaders to integrate youth assets into program development, management and evaluation 
  • Development 
  • Support fundraising and development projects 
  • Providing data and content for outreach materials (Annual Impact Report, etc.) 
  • Supporting fundraising events and speaking engagements with youth participants 

Preferred Qualifications & Skills:  

  • 5+ years of youth development experience with demonstrated skills working with high-need adolescent to young adult aged youth, with 2+ years of people management experience 
  • Experience leading and managing a team of emerging professionals, with a focus on coaching and professional development 
  • Bachelor’s degree (or higher) in a related area or its equivalent 
  • Exceptional interpersonal, relationship-building, written and verbal communication skills 
  • Experience working with transitional aged, disconnected youth, with demonstrated ability to manage and inspire young adults (ages 16-24)  
  • Detail oriented with the ability to work in a fast-paced and de-centralized work environment  
  • Entrepreneurial mindset and solutions orientation 
  • Experience implementing restorative justice practices 
  • Experience partnering/collaborating with community-based organizations, schools, and/or government agencies serving transition aged youth in San Francisco 
  • Knowledge of the barriers that exist for people experiencing poverty and those who are LGBTQ+ 
  • Desired, but not required: Bilingual language capabilities, preferably Spanish; Data analysis and grant management skills; Background in Workforce Development, History as a credible messenger 

Compensation Program Managers at New Door Ventures earn from the mid $60,000 range annually dependent on experience. New Door offers a generous benefit package including: medical, dental, vision, matched 403(b) retirement savings plan, tuition reimbursement, commuter benefits, 13 vacation days per year, 10 sick days per year, and 13.5 company holidays per year.  

Organizational Benefits
New Door Ventures challenges staff professionally and provides ample professional development opportunities and on-the-job growth. New Door culture is stimulating and motivating, populated with dedicated, intelligent staff and a strong, established leadership team. 

New Door Ventures is a safe space for all, regardless of race, gender, sexuality, country of origin, religion, or ability. Candidates from diverse backgrounds are strongly encouraged to apply. New Door Ventures is a 501(c)3 community-serving nonprofit and an Equal Opportunity Employer that strives to have a diverse team representative of the young people it serves.  

How to Apply: Please send your resume and a thoughtful cover letter letting us know why you think you’d be a great addition to our team. Please include Employment Program Manager, San Francisco in the subject line and email the resume and cover letter to: staffing@newdoor.org 

**Submissions sent without a cover letter will not be considered**