Program Operations Coordinator: Oakland
About the Organization:
80,000 youth ages 16-24 in the San Francisco Bay Area are disconnected from employment and education. Without connecting to school and work, these young people are at high risk to be poor, unemployed, homeless, or incarcerated throughout their adult lives. All youth should have the opportunity to transition to a fulfilling, economically sustainable adulthood.
At New Door Ventures, we believe youth are assets. To connect young people to paid jobs and support, we offer two programs: Employment and Education, in two Bay Area regions: San Francisco, and the East Bay. We are currently seeking an East Bay Programs Operations Coordinator to join our collaborative, committed Youth Development staff.
About the Program:
New Door clients represent a population of under-served youth in San Francisco and Alameda County. A typical client profile has a combination of critical risk factors: a background in foster care, justice system involvement, significant substance abuse histories, experience of homelessness, connection with gang activity, and lack of positive adult supports.
New Door has a vibrant team approach to our work with transitional age youth. The program includes job training, individual case management and support to a young person, and participation in the broader Bay Area youth employment community. New Door emphasizes an outcome-focused approach to youth development and places high value on the power of relationships to transform the lives of the young people we serve.
The Program Operations Coordinator is a vital role on the East Bay team with work in three key areas: Youth Intake, Program Operations and youth case management. The ideal candidate will share our commitment to personal integrity and advancing equity.
About the Position:
Under the supervision of the East Bay Program Director, the Program Operations Coordinator (“Coordinator”) oversees processes related to enrolling youth participants in the New Door youth employment program, as well as some day to day logistics of the program. This work includes client intake paperwork organization, office supply management and ordering, snack inventory and ordering, oversight of client profile creation in New Door’s case management database (Apricot), and event support.
This position will also include serving as a youth case manager for a partial caseload of participants, typically between 4-6 young people at a time. Case management services include weekly meetings with program participants, supporting them to develop individual employment plans and providing guidance as they work in a 12-week paid internship, and work towards achieving their goals and working in their paid internship placements.
- Lead program information sessions on a scheduled basis
- Develop and implement internal processes for identifying and enrolling youth participants
- Support individuals who meet program criteria to move through the intake phase and be considered for program enrollment
- Provide basic career services including initial assessment to determine the needs of the client
- Data Management
- Support with preparation of training materials
- Ensures all intake information is documented in Apricot database
- Complete special projects and assists with special events (program graduations, annual celebration of gratitude) as needed
- Intake Paperwork organization and distribution
- Program supply and snack management, including placing orders and distribution
- Coordination with the administrative operations team on items such as youth pay
- Serve on internal task groups as requested
Preferred Qualifications & Skills:
- Bachelor’s degree (or higher) in a related area to social services or its equivalent
- 1-3 years of experience with project management, young people, and / or program organization
- Exceptional interpersonal, relationship-building, written and verbal communication skills
- An organized and strategic thinker who is comfortable with oversight and project management
- Demonstrable knowledge in conflict resolution and restorative practices
- A self-starter with strong problem-solving skills
- A high degree of emotional intelligence
- Experience working with Transitional Aged Youth, or youth facing barriers to employment and education
- Demonstrated ability to manage, inspire, and instruct young adults (ages 16-24)
- Ability to use appropriate computer and reporting systems including Windows operating system, Microsoft Office Suite, and Outlook
- Data management experience and strong Excel skills
- Knowledge of, and experience in, providing written reports on outcomes to government funders
- Desired, but not required: Bilingual language capabilities, preferably Spanish
Program Coordinators at New Door Ventures earn from the high $40’s annually dependent on experience. New Door offers a generous benefit package including: medical, dental, vision, matched 403(b) retirement savings plan, tuition reimbursement, 13 vacation days per year, commuter benefits, and 11 company holidays per year.
New Door Ventures challenges staff professionally and provides ample professional development opportunities and on-the-job growth. New Door culture is stimulating and motivating, populated with dedicated, intelligent staff and a strong, established leadership team.
New Door Ventures is a safe space for all, regardless of race, gender, sexuality, country of origin, religion, or ability. Candidates from diverse backgrounds are strongly encouraged to apply. New Door Ventures is a 501(c)3 community-serving nonprofit and an Equal Opportunity Employer that strives to have a diverse team representative of the young people it serves.
How to Apply
Please send your resume and a thoughtful cover letter letting us know why you think you’d be a great addition to our team. Please include: East Bay Program Coordinator in the subject line and email the resume and cover letter to: firstname.lastname@example.org
**Submissions sent without a cover letter will not be considered.