New Door Ventures is an early intervention employment and education program for high-potential transition-age youth (TAY) ages 16-24 who reside in Bay Area communities facing elevated levels of youth disconnection, socioeconomic challenges, and community stress.
Founded in 1981, New Door Ventures was born out of the belief that by providing resources for youth to build foundational education and job skills, personal support, mentorship, and pathways to higher education and career opportunities, these young people can experience greater success in adulthood. Our strategies provide educational and economic mobility for TAY facing significant barriers to obtaining and retaining unsubsidized employment, empowering youth to make successful transitions to adulthoods marked by economic independence and engagement with their community.
Since 2005, we have served more than 5,000, and directly employed over 2,700, TAY through our workforce readiness programs with demonstrable long-term impact. According to California’s Employment Development Department (EDD), 74% of our program graduates are employed 3 years after program exit — significantly higher than youth who began but did not complete the program (52%) and all California youth ages 16-24 (40%). EDD wage data also demonstrates that youth who completed our program have higher average annual earnings of 40% one year after program completion and 200% two years after program completion than the year prior to entering the program.
To serve our Oakland Employment Program we are currently hiring a Program Operations Coordinator.
About the Opportunity:
New Door has a vibrant team approach to our work with transitional age youth. The program includes job training, individualized support services, and participation in the broader Bay Area youth employment community. New Door emphasizes an outcome-focused approach to youth development and places high value on the power of relationships to transform the lives of the young people we serve.
Under the supervision of the Oakland Co-Director, the Program Operations Coordinator (“Coordinator”) oversees processes for youth participant outreach, recruitment, and enrollment to identify new program participants. Day-to-day tasks include client intake paperwork organization, office supply and snack inventory and ordering, oversight of client profile creation in New Door’s database (Apricot), and leading both organizational and youth outreach events.
The Program Operations Coordinator has a vital role on the Oakland team with work in three key areas: Outreach, Youth Intake, and Program Operations. The ideal candidate will share our commitment to personal integrity and advancing equity.
- Achieve participant enrollment goals for Employment Program cohorts
- Youth-friendly outreach materials are distributed to Oakland referral partners and through NDV social media
- Maintains effective, clearly defined online and in-person intake systems that facilitate smooth integration of participants into programming
- Ensuring applicants can easily access the NDV application and clearly understand the next steps to enroll in our program
- Working collaboratively with Workforce Development Team to fully understand the intake system and their individual roles in helping young people connect to our program
- Outreach (50%)
- Oversee outreach strategy and development with guidance from Co-Director
- Manage tracking systems for outreach and recruitment
- Assist in recruiting participants and providing program information
- Lead program information sessions on a scheduled basis
- Attend outreach and community events to increase New Door’s visibility
- Intake (30%)
- Develop and implement internal processes within our Apricot database for identifying, enrolling, and following up with youth that meet program eligibility criteria
- Manage and maintain an applicant tracking system
- Lead program eligible youth through the intake process and scheduling
- Support individuals who have completed intake through the next steps and consideration for program enrollment
Secondary Responsibilities: (20%)
- Organize and distribute intake paperwork; liaise with HR and payroll to ensure timely and correct paycheck delivery
- Serve on internal task groups as requested
- Complete special projects and assist with special events (youth outreach events, program graduations, etc)
Preferred Qualifications & Skills:
- Bachelor’s degree (or higher) in a related area to social services or its equivalent
- 1-3 years of experience with project management, young people, and / or program organization
- Exceptional interpersonal, relationship-building, written, and verbal communication skills
- organized and strategic thinker who is comfortable with oversight and project management and holds a high attention to details
- Demonstrable knowledge in conflict resolution and restorative practices with additional training in crisis management and de-escalation techniques
- A self-starter with strong problem-solving skills
- Experience working with Transitional Aged Youth, or youth facing barriers to employment and education (case management experience preferred)
- Demonstrated ability to manage, inspire, and instruct young adults (ages 17-24)
- Ability to use appropriate computer and reporting systems including Windows operating system, Microsoft Office Suite, Outlook, and Apricot Social Solutions
- Data management experience
- Knowledge of, and experience in, providing written reports on outcomes to government funders
- Desired, but not required: Bilingual language capabilities, preferably Spanish
Program Coordinators at New Door Ventures earn $54,000.00 annually dependent on experience. Compensation is reviewed annually. New Door offers a generous benefits package including medical, dental, vision, commuter benefits, matched 403(b) retirement savings plan, tuition support, and PTO of 7+ weeks in the first year including 13 vacation days, ~10 sick days, and 13.5 company holidays.
New Door Ventures challenges staff professionally and provides ample professional development opportunities and on-the-job growth. New Door culture is stimulating and motivating, populated with dedicated, intelligent staff and a strong, established leadership team.
New Door Ventures is a safe space for all, regardless of race, gender, sexuality, country of origin, religion, or ability. Candidates from diverse backgrounds are strongly encouraged to apply. New Door Ventures is a 501(c)3 community-serving nonprofit and an Equal Opportunity Employer that strives to have a diverse team representative of the young people it serves.
How to Apply
Please send your resume and a thoughtful cover letter letting us know why you think you’d be a great addition to our team. Please include: Oakland Program Coordinator in the subject line and email the resume and cover letter to: firstname.lastname@example.org
**Submissions sent without a cover letter will not be considered**