About the Organization:
80,000 youth ages 16-24 in the San Francisco Bay Area are disconnected from employment and education. Without connecting to school and work, these young people are at high risk to be poor, unemployed, homeless, or incarcerated throughout their adult lives. All youth should have the opportunity to transition to a fulfilling, economically sustainable adulthood.
At New Door Ventures, we believe youth are assets. To connect young people to paid jobs and support, we offer two programs: Employment (Youth Development), and Education. We are currently seeking an Employment Program Manager to join our established, collaborative, East Bay Regional Youth Development Team.
About the Program:
New Door’s East Bay Employment Program is community-based and the program is run in partnership with youth service organizations and Oakland Unified School District continuation high schools in Oakland, CA. Our goal is for youth to gain exposure to the Bay Area workforce and have a positive work experience where they can build skills that lead to their next employment opportunity. Youth participate in a two-week pre-employment training before starting a three-month paid internship with an employer partner at one of more than 100 local businesses. While in program, youth also engage in weekly employment skills workshops and 1:1 case management sessions.
New Door clients represent a population of under-served youth in San Francisco and Alameda Counties. A typical intern is experiencing specific known socioeconomic, historic, and/or individual barriers and experiences that may negatively impact their opportunities to achieve employment and school success. These barriers include being impacted by the social services and criminal justice systems, significant substance abuse histories, experience of homelessness, gang impact, and a lack of support navigating systems.
About the Position:
The Youth Employment Program Manager leads a team of Youth Development Specialists (“YDS”) to provide services associated with the Youth Employment program, giving direction and oversight to day-to-day operations, program development, staff development and external relationships. The Program Manager sets professional and operational standards for his/her team, with support from the East Bay Program Director. The Program Manager contributes to the development and implementation of agency strategy for the Youth Development Department. The role is designed as a collaboration with other agency leaders to assure the effective implementation of youth development programming and the achievement of desired program outcomes. The Program Manager provides program leadership – guided by the NDV core values – that strengthens agency culture in service to youth participants and community partners.
This role is non-exempt and is located at New Door’s West Oakland location. Office space is on-site with one of New Door’s community partners, and is shared with that program as well as a collaborative, respectful team. Travel between program sites (for the purposes of case management and supervision) is expected.
What Success Looks Like:
- The East Bay program meets targeted service level goals
- Youth graduate from the East Bay program connected to next jobs and/or school opportunities
- East Bay Youth Development Specialists are trained, coached, and held supportively accountable for reaching personal and agency goals
- All materials, resources, and equipment needed to implement program are readily available for staff and youth participants
- Sustain existing and establish new relationships with current referral and community partners
- Increased retention of quality staff and recruit experienced professionals when needed
- Supervise the youth employment program team, approximately 4-6 people
- Provide leadership in case management practices
- Coach and train YDS staff in youth facilitation
- In cooperation with the Program Director, provide both internal and external staff development and training opportunities
- Complete annual goal setting and performance evaluation process
- Provide day-to-day management and supervision of staff and department operations including: purchasing and reporting; making room/zoom reservations; coordinating staff reimbursements; East Bay program Outlook calendar maintenance; ADP & check distribution Coordination; program supply and snack management, including placing orders and distribution
- Program Management
- Oversee operations of East Bay programming, ensuring that program content is effectively delivered, that pre-employment trainings, case management and skill building workshops are effective, and that desired outcomes are achieved
- Support program intake process to help ensure that youth participants meet enrollment criteria and target population goals (digital and analog versions)
- Lead virtual program strategy efforts including distance learning and digital outreach strategies
- Work with New Door’s Business Partnership team and employer partners to ensure strong communication and collaboration
- In collaboration with the Program Director, develop relationships and partnerships with local, youth–serving organizations that can lead to participant referrals, specialized youth service referrals, and program site partnerships
- Oversee operations of youth spaces, assuring that activities are safe, well-supervised, and consistent with agency policies and values
- Budget oversight
- Provide feedback on department budget in cooperation with Program Director
- Monitor team expenses and ensure that department is within budget
- Case Management and Client Support
- Provide guidance, oversight, task management for case management and client support services
- Develop relationships with community partners for referrals of youth participants and for complementary support services
- Individual case management as required during periods of program growth or recruitment
- Program Development and Evaluation
- In collaboration with the Program Director, provide feedback on the development of annual program operating plan, and ensure program goals and objectives are met over the course of the year
- Ensure program evaluation projects and tasks are implemented with fidelity to ensure program quality
- Youth Development
- Serve as a content expert in the area of youth development and training to department staff and agency staff. Advocate for excellent youth development practice in all program services and operations
- Work with department leaders to integrate youth assets into program development, management and evaluation
- Support development of workshop curriculum and training
- Maintain referral relationships with community partners
- Program Evaluation and Quality
- Communicate program activities to internal and external stakeholders including colleagues, board members, donors, and partners
- In cooperation with the Evaluation and Learning team, implement systems to ensure program quality and innovation, monitor progress, and ensure metrics are being documented and used to guide program fidelity and quality
- Support the East Bay Alumni Leadership Council (“ALC”) in their activities and initiatives
- Support fundraising and development projects
- Provide data and content for outreach materials (Annual Impact Report, etc.)
- Support youth participants at fundraising events and speaking engagements
- Manage internal and external grant reporting and data collection systems (i.e. City Span, Apricot)
Preferred Minimum Qualifications & Skills:
- 5 years of youth development experience with demonstrated skills working with high-need Transitional Aged Youth (“TAY”)
- 2 years of people management experience
- Experience leading and managing a team of emerging professionals, with a focus on coaching and professional development
- Bachelor’s degree (or its equivalent) in a related area
- Excellent interpersonal, relationship-building, written, and verbal communication skills
- Experience working with transitional aged youth, with demonstrated ability to manage and inspire youth (ages 16-24)
- Detail–oriented and able to work in a fast-paced and de-centralized work environment
- Experience coordinating and managing program delivery and evaluation systems (purchasing, reimbursements, attendance, data, etc.)
- Entrepreneurial, solutions-oriented mindset
- Experience implementing restorative justice practices
- Experience partnering/collaborating with community-based, TAY serving organizations, schools, and/or government agencies in Alameda County. Extensive knowledge of the city of Oakland a plus
- Knowledge of the barriers that exist for historically oppressed people including those experiencing poverty, BIPOC, and LGBTQ+ individuals
- Desired, but not required: Bilingual language capabilities, preferably Spanish; data analysis and grant management and reporting skills; background in Workforce Development; history as a Credible Messenger
Program Managers at New Door Ventures earn from the high $50’s – low $60’s annually, dependent on experience. New Door offers a generous benefit package including: medical, dental, & vision benefits, a matched 403(b) retirement savings plan, tuition reimbursement, 13 vacation days per year, commuter benefits, and 11 company holidays per year.
New Door Ventures challenges staff professionally and provides ample professional development opportunities and on-the-job growth. New Door culture is stimulating and motivating, populated with dedicated, intelligent staff and a strong, established leadership team.
New Door Ventures is a safe space for all, regardless of race, gender, sexuality, country of origin, religion, or ability. Candidates from diverse backgrounds are strongly encouraged to apply. New Door Ventures is a 501(c)3 community-serving nonprofit and an Equal Opportunity Employer that strives to have a diverse team representative of the young people it serves.
How to Apply: Please send your resume and a thoughtful cover letter letting us know why you think you’d be a great addition to our team. Please include Employment Program Manager, East Bay in the subject line and email the resume and cover letter to: email@example.com
***Submissions sent without a cover letter will not be considered***